Terms and Conditions

TERMS AND CONDITIONS

 

All information, products and services displayed on the website www.facets57.com constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. Facets57 website has the right to accept or reject your offer without assigning any reason thereof.

In order to use the www.facets57 website belonging to Facets57, you (The User) have accepted the following terms and conditions given below. reserves the right to add, delete, alter or modify these terms and conditions at any time.

You (The User) are therefore advised to read carefully these terms and conditions every time you use the www.facets57 website of Facets57

    •       We have made every effort to display the color of our products that appear on the site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of color will be accurate.

    •       The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.

    •       Facets57 will not be responsible for any damage suffered by users from use of the services on www.facets57com. This without limitation includes loss of revenue or data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, negligence, defect, deletion, error, omission, interruption, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, or under any other cause of action.

    •       Facets57 will take "Full Responsibility" of your Order in transit. 

    •       Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well. Hence, the prices and availability of products are subject to change without prior notice at the sole discretion of Facets57

    •       Request for cancellations of orders once place on www.facets57.com shall not be entertained without any serious concern.

    •       Facets57 reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded within 7 working days depending on your bank and the User shall be informed of the same.

    •       If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by facets57 for re-delivery shall be claimed from the User placing the order.

    •       The User agrees to give accurate, authentic and true information. Facet57 reserves the right to confirm and validate the information and other details provided by the User at any point of time. If any such User details are found not to be true wholly or partly, Facets57 has the right in its sole discretion to reject the registration and debar the User from using the services of www.facets57.com without prior intimation whatsoever.

    •       Facets57 will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. The User must exclusively use his/her own card on the site.

    •       Facets57 shall not entertain any complaints after 15 days, once the order is delivered.

    •       This agreement shall be construed in accordance with the applicable laws of facets57, India. The Courts at New Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement.

PRODUCT AVAILABILITY

Facets57.com may not own any of the diamonds and other products listed on the Website. In such cases, Facets57 only orders the products listed on the Website from third party traders and merchants after the confirmation of the order by the Member and delivers the same to the Member. In such a scenario, there is a possibility that the item ordered by the Member might have been traded since the listing on the Website might not be available at that point of time.

In the event the diamond(s) get(s) traded in the market before making the payment / sealing the order, Facets57.com will call the Member and suggest an alternate diamond. In case the Member chooses a new diamond, Facset57.com shall confirm the new order. If the cost of the new selection is more expensive than the previous one, the Member shall have to pay the differential amount. If the cost of the new selection is less expensive than the previous one, Facets57.com shall refund the excess amount to the Member in the manner specified below in this Terms of Use.

Pricing Diamond prices vary from one category of diamonds to another and seller to seller where numerous factors like reputation of the sellers, brand value, design of the Jewellery etc. have an impact on the price of the diamond. The demand and supply of diamonds in the market can also affect the price of the diamonds. The prices stated on the Website may be substantially higher or lower than the actual prices in the retail markets.

All pricing information available on the Website must be used as a general guideline for diamond prices. While this Website is designed to provide most accurate diamond pricing information, the information about the diamonds does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendation of any sort for buying or selling diamonds. All grading and pricing are subjective methods of analysis and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the Service or the expertise of those providing information via the Service.

Infrequently, data may be inaccurately displayed on the Website due to system errors. Facets57.com reserves the right to correct any and all errors when they do occur and the Company does not honour inaccurate or erroneous prices. The prices on the Website are also subject to change without notice. For any order the price is the prevailing price on the day the order is confirmed. The prices of the products listed on the Website are fixed and not negotiable. If you have any questions, please do not hesitate to write us at care@facets57.com

GOLD WEIGHT VARIANCE

The gold weight mentioned on the website for jewellery and mounts may vary upon manufacture of the product. In case, the customer receives a product of lesser gold weight than the value paid for, the Company will refund such differential amount to the Customer or vice versa.

At the time of placing the order, the Member shall state the full name of the recipient as stated in his / her (recipient's) government-approved photo identification. At the point of delivery the recipient shall collect the product, by furnishing any one of the following government approved photo identification card for safety delivery:

    •       Ration Card ( should be issued in the name of the Member / recipient );

    •       Drivers License;

    •       Permanent Account Number (PAN) card;

    •       Voters Identification card; or

    •       Passport